Return Policy and Complaints

Last updated: December 2025

Thank you for shopping at Nutricity.cz.

Our goal is to ensure your maximum satisfaction With each order. If you are not completely satisfied with your purchase, please read the return and refund policy below.

1. Return Conditions

Because we sell supplements and health products, safety and hygiene are our top priority.

Due to these reasons, returns can only be accepted under specific conditions:

Returns accepted if:

You have received a damaged, defective, or incorrect product
Product is unopened, unused a and on the original packaging
Refund request was submitted within 30 days from product delivery

Non-returnable products:

Open or used supplements
Products returned without the original packaging or proof of purchase
Products marked as “Final sale” or “Irreversible”

2. Return Process

To initiate a return:

Write us an email to [email protected] With order number, reason for return, and product photos (if available).
Our team will review your request and, if approved, send you instructions for returning it.
Upon receipt and inspection of the returned product, we will process it refund or merchandise exchange.

Warning:

The customer pays for return shipping if the return is not caused by Nutricity.cz’s error.
Refund will be credited to the original payment method within 5–10 business days after product inspection.