Cancellation Policy

Last updated: December 2025

In the company Nutricity.cz We strive to process and ship orders as quickly as possible to ensure timely delivery. Below you will find our order cancellation policy.

1. Deadline for cancellation

Orders can be cancelled within 24 hours of their creation.

To cancel an order, contact our customer service using the following contact information within this deadline.

If we receive a request to cancel within 24 hours and before submitting the order, we will process full money refund to the original payment method.

2. Cancellation after 24 hours

Within 24 hours, orders are usually already processed and ready to be shipped.

If you wish to cancel an order after this deadline, the cancellation may not be possible.

In such a case, you can ship the shipment Decline upon delivery.

Once the shipment is returned to its original condition, we will process return product price refund, free shipping.

3. Important information

Refund will be processed to original payment method", which you used when purchasing."
Transportation costs They are not refundable For orders canceled after 24 hours or rejected shipments.
If the returned product is not in its original condition, a charge may be applied stock replenishment fee.